Billing Policy

General

This policy explains how SearchCompass, a service of BizLink LLC ("we", "us"), bills for its programs. By starting a program you agree to these terms. They sit alongside our Terms of Service, which govern the work itself.

Programs are sold as a monthly service, not by the hour and not by output. You are paying for a program of work to be run on your behalf during the month, whether or not every individual deliverable is used.

What you pay

Two things are charged:

• A one-time setup fee of $1,500. Charged when your program begins. It covers the kickoff session, installing CompassIQ on your website, the full assessment of your site, profile and structured data, your baseline across all eight directions, and the first round of technical work.
• A monthly program fee of $1,500 or $3,000 depending on the plan you choose. Charged in advance for the coming month.

Prices are in US dollars and exclude any applicable taxes, which are added where required by law. Fees for third-party services bought on your behalf at your request - press distribution, paid directories, stock imagery and similar - are quoted and approved separately before we spend anything.

Billing cycle

The setup fee and your first monthly fee are charged when your program starts. After that, the monthly fee recurs on the same day of each month. Where that day does not exist in a given month, it is charged on the last day of that month.

Payment is by credit or debit card, or by ACH transfer for programs invoiced directly. You are responsible for keeping current payment details on file. Where a card is on file, you authorize us to charge it automatically each cycle until the program is canceled.

Failed payments

If a payment fails we will retry it and contact you. If it remains unpaid we may pause work on your account until it is resolved. We will tell you before we pause anything.

Amounts unpaid more than thirty days past due may accrue interest at 1.5% per month, or the maximum rate permitted by Arizona law if that is lower. Accounts unresolved after sixty days may be referred for collection, and reasonable collection costs may be added.

Changing plans

You can move between plans in either direction at the start of any monthly cycle. Tell us before your renewal date and the new rate applies from that cycle. There is no charge to change plans and no second setup fee.

We may change program pricing with at least thirty days written notice before it affects you. If you do not want to continue at the new price, you can cancel under the section below and your existing rate applies until your program ends.

Cancellation

Programs run month to month. You can cancel at any time by giving thirty days written notice to [email protected]. Notice is effective when we receive it. The term of the agreement and what happens when it ends are covered in our Terms of Service; this section covers what it costs.

Your program continues, and is billed, through the end of that thirty-day notice period. After that no further charges are made.

Please cancel by contacting us rather than by canceling the card. Stopping a payment does not end the program and does not remove amounts already owed.

Content we have published for you remains yours. On request within thirty days of your program ending we will hand over the work produced during it.

Refunds

Fees already charged are not refundable, including the setup fee once the kickoff session has taken place or work has begun. This is because the program is staffed and the work is scheduled in advance of the month it covers.

The exception is our own error. If we bill you in error, bill you after a valid cancellation, or fail to run your program in a month you paid for, tell us and we will refund it. We would rather correct a mistake than argue about it.

Billing disputes

If something on an invoice looks wrong, email [email protected] and we will look into it. Most billing questions are resolved the same week.

We ask that you raise a dispute with us before initiating a chargeback with your card issuer, so that we have a chance to fix it. Where a chargeback is raised on an amount properly owed, we may pause the program until the matter is settled.

Contact

Billing questions go to [email protected]. We answer email ourselves, usually the same day.

SearchCompass is a service of BizLink LLC, an Arizona limited liability company based in Gilbert, Arizona.